Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all tags, price labels + return labels on.

Several types of goods are exempt from being returned unless the seal is unbroken when returning the goods. We will tell on the product if you need to be aware of this.

Additional non-returnable items:
Gift cards
Personal care items (can be returned if seal on package is unbroken).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@charnelle.dk.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@charnelle.dk and send your item to: Charnelle, Holte Stationsvej 16, 2840 Holte.

Shipping
To return your product, you should mail your product to: Charnelle, Holte Stationsvej 16 2840 Holte.

We are happy to help you with a return label to "GLS PAKKESHOP" for only 45 DKK. Please copy the link below to your browser and order your return label.

https://return.shipmondo.com/charnelle

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and therefore we always recommend you to use the link to GLS above.